How long will I be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. Over 95% of our repairs are completed same day.
Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Repair HQ. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours.
Will you keep me updated?
Our Track Order page shows where your repair stands at any time, and we contact you if we need your approval or anything changes.
Is my data safe with you?
We only touch what the repair requires and we keep your data private. We still recommend backing up your device before any repair, and signing out of sensitive accounts if you can.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available 10 AM - 6PM Mon - Fri and 10 AM - 4 PM Sat.
Is Your Repair Work Guaranteed?
We hold the highest confidence in all of our repair services. 60 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs.
We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available between 10 AM - 6 PM Mon- Fri and Sat 10AM - 4 PM.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Will you wipe my device?
No, we do not. We leave your data exactly as we find it. If a software reset is ever needed, we check with you before doing it. We still suggest a backup before any repair.